Most customers won’t tell you if you have done a bad job they just won’t use you again. If it reaches that point it’s too late for those customers but to secure more repeat business you need to make sure what you are delivering is meeting customer expectations. There are two keys ways you can [...]
I was asked this recently by a potential client of mine. At first, I was taken a back because he showed me the corporation tax return he had just completed and the accounts that he had just filed and you know what he had done a half decent job. Its true there is nothing to [...]
If you know me then you will know I am a little obsessed with systems and processes – I actually named my business Accsys because I wanted to develop Kent’s Leading Systemised Accounting Practice. I also dedicate a big portion of my book, The Organised Business, to the importance of systems and how to develop [...]
Kent is on the verge of a mini heat wave. Unless you have some sort of comfort cooling in your office or workplace then it’s probably going to get pretty uncomfortable. Uncomfortable is one thing but what does the law say about working temperature. Temperatures in the workplace are covered by the Workplace (Health, [...]
Focus for business success. One of the secrets of successful business people is their ability to focus. Our lives, both business and personal are full of distractions and from the moment you sit down at your desk in the morning there is more going on than you can possibly handle. During a typical day you [...]
Does this sound at all familiar to you? You have a successful business, you might have good sales maybe £100K or even a million or two but most of the time it feels like the business runs you and not the other way around. You love being in business but lately things just aren’t how [...]
You have spent years growing your business and you have achieved some success with it. It probably takes up a huge amount of your time and effort but it’s worth it. One day someone comes to you with a good idea, or you have a good idea and you think I will start a second [...]
Whenever I sign up a new client, I make a point of always asking the question; How do you price your services? The answers I get are often surprising and not what you might expect. The reason I ask this is because, in my opinion, pricing is the number one reason why businesses fail. Lack [...]
To know how profitable your marketing is, you need to know the lifetime value of your customers. This is the average profit you earn from a customer over their lifetime. Take a mechanics garage as an example. If the average new customer brings their car in three times a year and spends £200 each time [...]
