“Please don’t waste my time sending me unnecessary paperwork!” says angry accountant

By |2023-11-17T16:03:03+00:00July 20th, 2015|Blog, Customer Service, Finances|

I was meeting some potential clients the other day and during these initial meetings I routinely ask if there is anything they would change about their relationship with their existing accountant. This husband and wife team exchanged knowing glances and then proceeded to unfold before me a tale of a relationship with their existing accountant that [...]

Are you paying your business?

By |2023-11-17T16:00:13+00:00July 14th, 2015|Blog, Finances, Systems|

Businesses are meant to make you money, to support you and your family’s lifestyle. There are times in your businesses journey, especially when you are starting out, that you have to pay the business.  It’s almost inevitable because you are making an investment in the future. However, this should only ever be a temporary position. [...]

It’s not personal, Sonny. It’s strictly business.

By |2023-11-17T15:27:52+00:00July 6th, 2015|Blog, Business Growth, Finances, Tax|

I couldn’t resist quoting The Godfather when writing this post about keeping your personal expenditure separate from your Business expenditure. The rest of this post doesn't quite live up to the excitement of this epic film but whilst it's not exciting it is important. When you first started your business you probably started as a [...]

Learning from your customers

By |2023-11-17T15:58:53+00:00July 3rd, 2015|Blog, Business Growth, Planning, Systems|

Most customers won’t tell you if you have done a bad job they just won’t use you again. If it reaches that point it’s too late for those customers but to secure more repeat business you need to make sure what you are delivering is meeting customer expectations. There are two keys ways you can [...]

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